Sysops Engineer
May 2021 – Present
• GCP (Google Cloud Platform) – Manage and monitor instances (Load Balancer & LXD servers)
• Linux Containers (LXC/LXD) – Monitor and manage linux containers
• Monitor servers and responding to high load alerts, investigate and take steps to stabilize the infrastructure.
• System configuration (Bash, Ansible)
• LEMP (Ubuntu LTS, Nginx, MySQL, PHP)
• Nginx configuration and troubleshooting
• iptables/firewall – Monitor and manage firewall infrastructure
WordPress & Hosting Support Engineer
Nov 2019 – May 2021
Helping customers with their day-to-day WordPress and Hosting issues like checking website configuration, Word- Press issues. We provide support for web server (nginx) configuration like redirects, Geo IP blocking, caching bypass for urls. We troubleshoot sites using my Linux system admin skills
Technical Support Engineer
Aug 2018 – March 2021
Assisting customers with their WordPress sites especially if they encounter Theme issues (Divi and Extra). Providing customers with their basic HTML. CSS, jQuery and PHP customization and provide support on how to properly use the theme settings and modules for their sites.
Customer Success Engineer
Feb 2019 – Nov 2019
Web hosting and WordPress troubleshooter. We help customers with their domain transfer from one host to another, provide support about their site configuration, DNS issues, migration guidance and error debugging (500 and WSOD)
WordPress Theme Tech Support
Nov 2015 – Aug 2017
Email Technical Support for WordPress premium themes;
Startuply – https://startuplywp.com and Ventcamp – https://themeforest.net/item/ventcamp-event-and-conference-template/7555960
Guiding clients on how to use our premium themes, basic to intermedidate site customization with CSS, HTML and jQuery